
FAQS
Questions people ask us.
Add items to your cart, choose pickup or delivery, then pay by GCash, bank transfer, or cash. You'll get an order number right away, and a confirmation message once we finalize your date and time.
GCash, bank transfer, or cash on pickup or delivery. For GCash and bank transfer, upload your payment screenshot at checkout so we can confirm faster.
Both. Pickup is available at our address. Choose a listed delivery area at checkout to see its fee. If your area is not listed, contact QTG to confirm availability and get a quote before ordering. Requested dates and times need confirmation.
Open Track order from the navigation menu. Enter the order reference shown after submission and the name you ordered with.
Message us on Messenger to request a change or cancellation. You can cancel before your order is ready for pickup or delivery. Once it is ready, we can no longer accept cancellations. For changes to your order, please contact us as soon as possible.
Yes. If you have already paid, you can receive a refund when you cancel before your order is ready for pickup or delivery. Once your order is ready, cancellation is no longer available. If anything is wrong with your order, contact us right away so we can help.