:root{--brand:#e92c86;--brand-dark:#4a1340;--brand-light:#f45ca6;--brand-tint:#fceaf3;--brand-tint-line:#f6cfe4;--ink:#2a1226;--muted:#7a6472;--line:#ecdfe8;--bg:#faf4f8;--card:#fff;--good:#16a34a;--warn:#d97706;--bad:#dc2626}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--bg);color:var(--ink);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:16px;line-height:1.5;-webkit-font-smoothing:antialiased}button,input,select,textarea{font-family:inherit;font-size:16px}.app-shell{display:flex;min-height:100vh}.sidebar{width:240px;background:var(--card);border-right:1px solid var(--line);display:flex;flex-direction:column;padding:16px 12px;position:fixed;top:0;left:0;bottom:0;z-index:40;transform:translateX(-100%);transition:transform .2s ease}.sidebar.open{transform:translateX(0)}.brand{padding:6px 8px 16px;display:flex;align-items:center}.brand-logo{width:100%;max-width:170px;height:auto;display:block}.topbar-logo{height:34px;width:auto;display:block}.nav-item{display:flex;align-items:center;gap:12px;width:100%;text-align:left;border:none;background:transparent;color:var(--ink);padding:14px 12px;border-radius:10px;font-size:16px;font-weight:600;cursor:pointer;min-height:48px}.nav-item:hover{background:#fbeff6}.nav-item.active{background:var(--brand-tint);color:var(--brand-dark);font-weight:700;box-shadow:inset 3px 0 0 var(--brand)}.nav-item.sub{padding-left:44px;min-height:42px;font-size:15px;color:var(--muted);font-weight:600}.nav-item.sub.active{background:var(--brand-tint);color:var(--brand-dark);font-weight:700}.nav-item svg{width:20px;height:20px;flex-shrink:0}.sidebar nav{flex:1 1 auto;min-height:0;overflow-y:auto;-webkit-overflow-scrolling:touch}.nav-section-label{font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.7px;color:var(--brand-dark);padding:16px 12px 6px}.nav-section-label:first-child{padding-top:4px}.nav-system{flex-shrink:0;border-top:1px solid var(--line);padding-top:8px;margin-top:8px}.notif-btn,.notif-menu,.profile-menu{position:relative}.notif-btn{display:flex;align-items:center;justify-content:center;width:40px;height:40px;border:1px solid var(--line);background:#fff;border-radius:999px;cursor:pointer;color:var(--muted)}.notif-btn svg{width:20px;height:20px}.notif-badge{position:absolute;top:-4px;right:-4px;min-width:18px;height:18px;padding:0 4px;border-radius:999px;background:var(--bad);color:#fff;font-size:11px;font-weight:800;display:flex;align-items:center;justify-content:center;line-height:1}.notif-dropdown{position:absolute;top:calc(100% + 8px);right:0;width:300px;max-height:380px;overflow-y:auto;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 8px 24px rgba(0,0,0,.12);padding:10px;z-index:60}.notif-group+.notif-group{margin-top:10px;padding-top:10px;border-top:1px solid var(--line)}.notif-group-label{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.4px;color:var(--brand-dark);padding:2px 6px 6px}.notif-item{display:flex;align-items:center;gap:8px;width:100%;text-align:left;border:none;background:transparent;border-radius:8px;padding:8px 6px;font-size:13px;color:var(--ink);cursor:pointer}.notif-item:hover{background:#fbeff6}.notif-dot{width:7px;height:7px;border-radius:999px;flex-shrink:0}.profile-btn{display:flex;align-items:center;gap:6px;border:1px solid var(--line);background:#fff;border-radius:999px;padding:4px 8px 4px 4px;cursor:pointer}.profile-btn svg{width:16px;height:16px;flex-shrink:0;color:var(--muted)}.profile-avatar{width:32px;height:32px;border-radius:50%;background:var(--brand-tint);color:var(--brand-dark);font-weight:800;font-size:12px;letter-spacing:.3px;line-height:1;display:flex;align-items:center;justify-content:center;flex-shrink:0}.profile-dropdown{position:absolute;top:calc(100% + 8px);right:0;width:250px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 8px 24px rgba(0,0,0,.12);padding:14px;z-index:60}.profile-name{font-size:14px;font-weight:700;color:var(--ink);line-height:1.3}.profile-role{font-size:12px;margin-top:2px}.profile-email,.profile-role{color:var(--muted);line-height:1.4}.profile-email{font-size:13px;word-break:break-all}.profile-dropdown-body{padding-bottom:12px;margin-bottom:10px;border-bottom:1px solid var(--line)}.logout-btn{width:100%;padding:10px;border-radius:8px;border:1px solid var(--line);background:#fff;font-weight:600;font-size:14px;color:var(--ink);cursor:pointer}.logout-btn:hover{background:#fbeff6}.topbar{position:-webkit-sticky;position:sticky;top:0;z-index:30;display:flex;align-items:center;gap:12px;background:var(--card);border-bottom:1px solid var(--line);padding:10px 14px}.nav-search{display:none;position:relative}@media (min-width:768px){.nav-search{display:block}}.nav-search-input{width:220px;padding:9px 12px;border-radius:10px;font-size:14px}.nav-search-input,.nav-search-results{border:1px solid var(--line);background:#fff}.nav-search-results{position:absolute;top:calc(100% + 6px);right:0;width:260px;max-height:320px;overflow-y:auto;border-radius:10px;box-shadow:0 8px 24px rgba(0,0,0,.12);padding:6px;z-index:60}.nav-search-result{display:block;width:100%;text-align:left;padding:8px 10px;border:none;background:transparent;border-radius:8px;font-size:14px;font-weight:600;color:var(--ink);cursor:pointer}.nav-search-result:hover{background:#fbeff6}.nav-search-empty{padding:8px 10px;color:var(--muted);font-size:14px}.hamburger{border:1px solid var(--line);background:#fff;border-radius:10px;width:44px;height:44px;font-size:20px;cursor:pointer;display:flex;align-items:center;justify-content:center}.topbar-title{font-weight:800;color:var(--brand);font-size:20px}.backbtn{border:1px solid var(--line);background:#fff;border-radius:10px;padding:0 14px;height:44px;font-size:14px;font-weight:600;color:var(--ink);cursor:pointer;display:flex;align-items:center;gap:4px;white-space:nowrap}.main-area{flex:1 1;min-width:0;display:flex;flex-direction:column}.content{padding:18px;max-width:1000px;width:100%;margin:0 auto}.overlay{position:fixed;inset:0;background:rgba(0,0,0,.35);z-index:35}.chat-fab{position:fixed;right:18px;bottom:18px;z-index:45;width:60px;height:60px;border-radius:50%;border:none;background:linear-gradient(135deg,var(--brand) 0,var(--brand-light) 100%);color:#fff;box-shadow:0 6px 18px rgba(233,44,134,.4);cursor:pointer;display:flex;align-items:center;justify-content:center}.chat-fab svg{width:28px;height:28px}.chat-panel{position:fixed;right:0;top:0;bottom:0;width:100%;max-width:420px;background:var(--card);border-left:1px solid var(--line);z-index:50;display:flex;flex-direction:column;box-shadow:-4px 0 20px rgba(0,0,0,.12)}.chat-header{display:flex;align-items:center;justify-content:space-between;padding:16px;border-bottom:1px solid var(--line);font-weight:700}.chat-close{border:none;background:transparent;font-size:22px;cursor:pointer;color:var(--muted);width:40px;height:40px}.chat-body{flex:1 1;overflow-y:auto;padding:16px}.customer-drawer{position:fixed;right:0;top:0;bottom:0;width:100%;max-width:480px;background:var(--card);border-left:1px solid var(--line);z-index:55;display:flex;flex-direction:column;box-shadow:-4px 0 20px rgba(0,0,0,.12)}.customer-drawer-header{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;padding:16px;border-bottom:1px solid var(--line)}.customer-drawer-close{border:none;background:transparent;font-size:22px;cursor:pointer;color:var(--muted);width:40px;height:40px;flex-shrink:0}.customer-drawer-body{flex:1 1;overflow-y:auto;padding:16px}@media (min-width:768px){.content{padding:28px;max-width:1100px}.topbar{padding:12px 18px}}@media (min-width:1024px){.sidebar{position:-webkit-sticky;position:sticky;top:0;height:100vh;transform:none;flex-shrink:0}.hamburger,.overlay{display:none}}.page-title{font-size:22px;font-weight:800;margin:0 0 4px}.page-subtitle{color:var(--muted);margin:0 0 20px}.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:18px;margin-bottom:16px}.login-bg{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;background:radial-gradient(1000px 480px at 50% -10%,#fff 0,transparent 60%),linear-gradient(160deg,#eff9f1,#ddf1e2 55%,#cfead7)}.login-card{width:100%;max-width:400px;background:var(--card);border-radius:20px;padding:32px 28px;box-shadow:0 20px 50px rgba(74,19,64,.35);text-align:center}.login-logo{width:100%;max-width:230px;height:auto;margin:0 auto 6px;display:block}.reach-map{position:relative;width:100%;height:440px;border-radius:14px;overflow:hidden;border:1px solid var(--line);background:#eef2f4}.reach-map:-webkit-full-screen{height:100vh;border-radius:0}.reach-map:fullscreen{height:100vh;border-radius:0}.reach-fs{position:absolute;top:10px;right:10px;z-index:1000;background:#fff;color:var(--ink);border:1px solid var(--line);border-radius:8px;padding:6px 12px;font-weight:600;font-size:13px;cursor:pointer;box-shadow:0 1px 4px rgba(0,0,0,.2)}